With a clear solution in mind, we translated it into high-fidelity mockups that outlined each step involved in consolidating an immigration case. This included uploading documentation, answering questions, filling out forms, creating a declaration, reviewing the case, and preparing it for submission.
A crucial aspect of this entire process was figuring out how to simplify these tasks for our users by automating certain elements. Above all, we aimed to ensure that this process was a guided, step-by-step experience.
